FAQ

How can I make sure I get emails from Current Midtown?

Please add leasing@currentmidtown.com and RS@currentmidtown.com to your approved senders list in your email account. This will ensure you receive all correspondences and nothing from us will go into your Junk or Spam folder.

What if I am having issues with the internet?

Having issues connecting, experiencing slow speeds and need help? Please contact IQ Machines below for assistance. ​​​Please do not submit maintenance requests through your myrentportal.com account for ANY internet related issues as this will only delay a resolution. Please call IQ Machines Technical Support at TBD or  Click here to submit an online request.

What are general Lease Terms?

Reserve your room by only paying a nonrefundable reservation fee of $450 (Fall2020), and we never collect a security deposit.  We offer all “Individual leases”, meaning you will never be held responsible for your roommate(s) share of expenses or damage to their individual bedroom(s). Lease durations are 11.5 months (usually Aug 1st – July 15th) with the rent divided equally over 12 monthly installments.  All utilities are included in the cost of rent, so all your living is on one easy monthly payment. We also do lease apartment in the entirety vs by the bed, please enquire.

When are payments due?

Typically, payments are due on the FIRST of each month. For new residents, your first installment is due one month before move-in date and it replaces the installment due on your 1st month of tenancy.

Are all my payments displayed in one statement?

Yes, all residents and guarantors can access their monthly installments through Current resident portal. In addition, monthly invoice emails are sent.

Do you have a grace period?

We do not have a grace period. Installments are considered late after the 1st day of the month and the late fee is assessed at 12am on the 2nd day.

What is the cost of a late fee?

Our late fee is 15% of your monthly installment. Please, don’t cost yourself the extra money. Set up automatic payments at Current resident portal or contact RS@currentmidtown.com for assistance.

Is there a processing charge for online payment?

Currently there is not, but as stated we retain the right to access standard pass-through service charges from credit card companies.

AccWhat forms of payment do you take?

We accept credit/debit card (except American Express), eCheck, ACH, through TENANT’s MyRentPortal.com account.Payment processing fees may be applied. Check, certified check or money orders made out to BBL CURRENT OWNERS, LLC may be mailed to corporate office P.O. box 4369, Jackson Wy 83001. Sorry we do not accept cash.

What holidays is your office closed?

Our office is closed on the following:

  • Labor day
  • Thanksgiving Day
  • Christmas Day
  • New Year’s Day
  • Memorial Day
  • Independence Day – July 4th

Our Office is open for half a day on:

  • Christmas Eve
  • New Year’s Eve
Is Current Midtown For W&M Students Only?

No. Current Midtown is highly ideal for W&M students due to it’s proximity to campus and amenities that provide for a great environment to study and thrive, but is also open to any type of residents. Owner does not discriminate in the sale or rental of housing, including against individuals seeking a mortgage or housing assistance, or in other housing-related activities. We fully comply with the Fair Housing Act which prohibits this discrimination because of race, color, national origin, religion, sex, familial status, and disability. Owner fully complies to a variety of other federal civil rights laws, including Title VI of the Civil Rights Act, Section 504 of the Rehabilitation Act, and the Americans with Disabilities Act, which prohibit discrimination in housing and community development programs and activities, particularly those that are assisted with HUD funding. Various federal fair housing and civil rights laws require HUD and its program participants to affirmatively further the purposes of the Fair Housing Act.

Where can residents park?

Residents are welcome to park in the resident spaces across the community (1 vehicle per space). Spaces are not assigned per building. View Parking Map (Coming Soon)

Where do residents place their parking permits?

Residents should place their parking permits on the driver side lower left of the rear windshield of their car.

I have a moped/scooter, where can I park it and do I need a separate parking permit for it?

Permits are not required for mopeds/scooters. Residents are allowed to park their moped/scooter at any of the provided bike racks. Moped/scooters should never be parked/stored on the sidewalks, in building entry ways/hallways, on other grassy areas locked/chained to trees. Mopeds/Scooters should never be stored within apartments themselves as they are considered a fire hazard. 

Where can visitors/guests park?

Any spot not labeled as Resident. View Parking Map (Coming Soon)

How are the visitors/guest spots marked?

Please click on the following to see a picture of a valid visitor parking spot. No other spots other than the YELLOW painted visitor spots as depicted in the picture below are valid visitor spots. View Visitor Spot**************(Coming Soon)

Is there a limit to visitor parking?

It is first come first serve and there is a limit of VISITOR parking spots at the community. Visitors are not to park in resident spots for any reason whatsoever. View Parking Map**************(Coming Soon)

I was towed. Who do I call or email?

Call Henderson’s Towing & Recovery at 757.229.8645. 

What number should I call for Emergency 24/7 Maintenance?

Call 757.790.4070 Immediately. Calls to the office, maintenance requests made through myrentportal.com will only delay our response to true emergencies.  

This number is for EMERGENCIES ONLY and is available 24 hours a day 7 days a week. 

A situation such as:

  • Water leaks of any kind
  • No hot water
  • No heat in winter or loss of refrigeration.

These are emergencies and the emergency number should be used.

What is considered a Maintenance Emergency?

Some common emergencies are:

  • Fire (Call 911 first)
  • Water Leaks of any kind
  • Loss of Heat in Winter
  • Loss of Refrigeration

Emergency Maintenance (EMERGENCIES ONLY):

Call 757.790.4070 Immediately!

Monday-Sunday 24 Hours 7 days a week

What is NOT considered a Maintenance Emergency?

Here is a brief list of what is NOT considered an Emergency. Please take into consideration in order to not desensitize our staff to TRUE emergency calls please refrain from calling the emergency number for the following:

  • My car was towed. Please contact Henderson’s Towing & Recovery at 757.229.8645.
  • Can’t connect to the internet. Please call IQ Machines Technical Support at TBD or  Click here to submit an online request.
Who should I call for security emergencies?

For Security Emergencies contact the Williamsburg Police at (757) 220-2331 or dial 911.

What is my mailing address?

It is 221 Monticello Ave, Apartment number, Williamsburg VA 23185 Example: 221 Monticello Ave, Apt.XXXX, Williamsburg VA 23185

Where do I pick up my regular sized packages and mail?

Mail is delivered to your assigned mailbox which is located on the main floor of the clubhouse by the elevators.

Where do I pick up oversized packages?

For oversized USPS packages you will receive an email in reference to your package. Please stop by the clubhouse office during business hours to pick up your package. A photo ID is required collect your package.

For all UPS and FedEx packages or any other non USPS deliveries, UPS/FedEx/Other delivery companies will deliver the package to an  Amazon locker. These lockers are located clubhouse by the mailboxes.

What are the quiet hours?

Quiet hours are Sunday through Thursday from 11PM-9AM, Friday and Saturday from 2AM-9AM.

Are pets/animals allowed in the pool/hot tub or pool area or clubhouse?

Only registered/certified and trained Service/Assistance Animals are allowed in the clubhouse areas. Must wear certified Service Animal vest. Emotional Support Animals do not qualify. 

No other pets/animals are allowed in the clubhouse, hot tub or pool area for any reason whatsoever.

No animals are allowed to be in the pool or hot tub as this is a sanitary and health safety concern. 

What if I need to terminate my lease early?

Please email the Leasing Team at leasing@currentmidtown.com

How long do your leases run?

All of our leases are a minimum of 11.5 months in length. Payments are made in 12 equal installments and a payment schedule can be found on page 2 of the lease.

Do you allow dual occupancy in your 1 Bed / 1 Bath Units or in the bedrooms of two / three / four bedroom units?

bath, 3-bed/3-bath or 4-bed/4-bath unit types.  Dual occupancy is only allowed in 1-bed/1-bath units, but that requires an additional monthly fee and both parties must sign a dual occupancy lease.

One of the great features of our complex is personal space and privacy – each resident has their own private bedroom and bathroom area. The only exception is for our 1 bed / 1 bath units as we do allow married couples to dually occupy.

Is Current Midtown pet friendly?

We are indeed pet friendly for those residents that are conscientious in caring for their pet.

A brief explanation of our pet policy is as follows:

  • Pets must be over 6 months old.
  • Pets must be under 35lbs.
  • All roommates that reside with pet owner and pet must agree to having pet in unit.
  • A non-refundable pet fee of $495 is due upon first monthly lease payment for new lessees or immediately upon addition of pet for current residents.
  • A minimum $65 per month pet fee is required by owner of pet. 
  • Pet owner must sign a pet policy addendum in addition to their lease.
  • All pet’s must wear assigned Current Midtown Pet Tag at all times.
  • All pet’s allowed are per Agent’s discretion.
  • Only one pet is allowed per apartment.
  • All pet’s must be kept on a leash while out on property.
Do you provide shower curtains and rods for the apartments?

We provide permanently installed straight shower rods; it is the residents responsibility to bring their own mold resistant shower curtain.

Do you have furnished units?

Every bedroom in every apartment is fully furnished with a full sized bed with memory foam mattress, dresser, under-bed drawers, nightstand, study desk and chair. The common areas are also furnished with a sofa, love seat, coffee table, end tables and island chairs.